Política de reembolso
Return & Refund Policy
30-Day Returns
We want you to feel confident with every AVORA purchase. You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase is required.
Starting a Return
To request a return, contact us at cepedamedinae@gmail.com before sending any item back.
If your return is approved, we will provide return instructions before the item is shipped back.
Approved returns must be sent to:
[RETURN ADDRESS]
Please do not send products back without first contacting AVORA. Items returned without prior authorization may not be accepted.
Return Shipping
If your order arrived damaged, defective, or incorrect, AVORA will cover the appropriate return or replacement costs.
If you are returning an eligible item because you changed your mind or no longer want the product, you are responsible for the return shipping cost.
Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at cepedamedinae@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
We will review the information and work with you to provide an appropriate replacement, refund, or other resolution.
Exceptions
Certain products may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Personal-care or hygiene products once opened or used
- Items clearly marked as Final Sale
If you have questions about whether your item is eligible for return, contact us before sending it back.
Exchanges
If you would like a different product or variant, the simplest option is to request a return for the original item and, once the return is approved, place a new order separately.
European Union Customers
Where applicable, customers located in the European Economic Area may have additional statutory rights, including the right to withdraw from eligible online purchases within 14 days of delivery.
These statutory rights are not affected by AVORA's return policy. Shopify notes that merchants selling to EEA consumers may need to provide these withdrawal rights.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please allow up to 10 business days for AVORA to process an approved refund. Your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: